The store follows a precise approach to process: we ship only within the United States. Consistently with this rule, standard shipping is free for every U.S. For that reason, order, and tracking information is provided after shipment.
As part of practical expectations, customers should understand that free standard outbound shipping does not reduce the 30-day no-reason return right. Accordingly, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. For that reason, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
As part of transparent handling, customers should understand that shipping confirmation and a tracking number are sent to the contact information supplied at checkout. At the same time, customers are responsible for providing a complete and accurate delivery address. As a related point, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
With straightforward customer understanding in mind, our operating rule is that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadapodeo.shop or (216) 871-9003. Within the same framework, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
For clear guidance, the applicable standard is this: orders are normally processed within 1-2 business days, excluding weekends and U.S. As a related point, public holidays. At the same time, after dispatch, estimated transit time is 4-6 business days. From a customer-service standpoint, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
Merchant Information
For a accessible account of our expectations, the relevant position is that the storefront brand name is canadapooch. For that reason, the complete physical address, which is also the default return address, is 119 W 5th St, Cincinnati, Ohio, 45202, United States. Consistently with this rule, the customer contact email is Support@canadapodeo.shop. At the same time, the business name is canadapooch. At the same time, the customer contact telephone number is (216) 871-9003.